Support
Need help with The Family Tracker? We're here to help.
Getting Started
- Download the app from the App Store or Google Play
- Open the app and create your family account
- Add family members using their name and role
- Connect each family member's device to your family group
Account & Subscription
- Account creation happens inside the mobile app — not on this website
- Premium subscriptions are managed through Apple App Store or Google Play
- To cancel, go to your App Store or Google Play account subscription settings
- Billing questions should be directed to your app store support
Safety Features
- Live tracking — see real-time locations for all family members
- Smart alerts — get notified for key safety events
- SOS button — one-tap emergency alert to the whole family
- Geofencing — set safe zones and get alerted when members leave
- Battery alerts — know when a device is running low
Troubleshooting
- Location not showing? Check that location permissions are set to 'Always Allow'
- Enable background location access in your device settings
- Make sure push notifications are enabled for the app
- Disable battery optimization for The Family Tracker app
- Ensure the app is running the latest version from the app store
Still need help?
Our support team is ready to help you with any questions about The Family Tracker.
Contact Support